Login and password problems
Updated 2026-07-05
Quick answer
Use the password reset flow from the login page; reset links expire, so request a fresh link if the first one no longer works.
- Use the same email address you signed up with
- Open the newest reset email only
- EvalTrade support will never ask for your password
Worked example — Expired reset link
You request a reset link at 10:00 You open it after it expires The page rejects the link Request a new reset link and use the newest email only
Edge cases
- Why does login say my email is not confirmed?
The signup confirmation link was not completed. Use the resend option and confirm your email before logging in.
- Can support change my password for me?
No. Support can help trigger a reset, but only you can set the new password from your email link.
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