Refund policy
Updated 2026-07-05
Quick answer
Challenge fees are not refundable after trading has started on the account. Fee refunds only happen in specific cases: duplicate payment, technical failure that prevented account creation, or a case-by-case adjustment approved by support.
- Purchased but never traded: eligible for support review if requested within a reasonable window.
- Traded and then failed / breached: NOT refundable.
- Traded and passed: fees are refunded only if the plan advertises fee-refund on first payout (currently none of our plans include this).
- Duplicate charge from a payment provider: fully refunded once verified.
Edge cases
- Can I get a partial refund if I only placed a few trades?
No. Any trading activity locks the fee.
- Do you refund if I change my mind about the plan?
Contact support before trading. We review case-by-case; refunds after activity aren't possible.
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